1. Overview

At Ekta Snacks, customer satisfaction is our top priority. This policy outlines our approach to product sales, returns, and refunds to ensure a fair experience for everyone.

2. Order Confirmation

Once your order is placed, you will receive a confirmation email with your order details. Please verify all information carefully. Orders cannot be modified once processed.

3. Shipping & Delivery

All orders are shipped within 1–3 business days. Delivery timelines may vary based on location. You will receive tracking information once your order is dispatched.

4. Return Eligibility

• ✔️ Only items that are damaged, expired, or incorrect are eligible for return.
• 📦 Returns must be requested within 48 hours of delivery.
• 📸 You must provide photo evidence for damaged or incorrect items.
• 🚫 Perishable products cannot be returned if opened or consumed.

5. Refunds

Once your return is approved, the refund will be processed to your original payment method within 7–10 business days. Shipping charges are non-refundable unless the error is on our part.

6. Non-Returnable Items

• ❌ Opened or partially consumed products
• ❌ Items returned without original packaging
• ❌ Gift cards or promotional items

7. Order Cancellations

Orders can be cancelled within 2 hours of placement. After processing, orders cannot be cancelled or refunded unless damaged or incorrect upon delivery.